Order and serviceability
Submitting a request does not guarantee service. Service begins only after TechGeeks confirms feasibility, the selected plan, published fees, any additional approved work, equipment, installation scope, schedule, and customer details.
Plans, pricing, and charges
Published monthly rates and standard setup fees are the customer prices. TechGeeks does not add a separate tax line to those published amounts. Any non-standard installation, replacement, non-return, or other additional charge must be disclosed and accepted before it is charged. Website errors may be corrected before an order is approved.
Installation and property access
The customer must provide accurate location details, safe access, suitable power, and property or landlord permission. Non-standard cabling, mounting, civil work, difficult access, or return visits may require approval and additional charges.
Performance, data use, and CGNAT
Advertised speeds are plan targets rather than a guarantee on every device. Performance may vary with network conditions, WiFi setup, interference, device capability, active users, maintenance, weather, outages, and factors outside TechGeeks control.
Plans have no fixed monthly data cap. The Fair Usage Policy applies to protect service quality on the shared network.
All plans use carrier-grade NAT, or CGNAT. Customers do not receive a directly reachable public IPv4 address, and conventional inbound port forwarding is not available. Applications that require unsolicited inbound connections may not work unless they use a compatible cloud or relay service.
Included equipment and return
The standard router and service equipment supplied with the connection are included for use during active service and remain the property of TechGeeks Philippines. Customers must protect the equipment from loss, avoidable damage, unauthorized changes, and unsafe conditions.
When service is cancelled or terminated, TechGeeks equipment must be returned in the stated condition and return window. A disclosed non-return or replacement fee will be charged for equipment that is not returned, is missing, or is damaged beyond normal use.
Billing and payment
Customers must use approved payment channels and keep references. Applicable due dates, posting times, late-payment handling, reconnection, disputed-payment procedures, refunds, and fees are stated in the approved order or account notice.
No minimum term and cancellation
There is no minimum service term. Service is provided month to month and may be cancelled through the verified service-request channel. Cancellation remains subject to final billing, settlement of outstanding charges, and return of TechGeeks-owned equipment.
Plan changes and relocation require review. TechGeeks may limit or suspend service for nonpayment, unsafe conditions, unlawful use, network harm, or material policy violations.
Support and notices
Support requests should include the exact location and useful evidence. Planned maintenance, area incidents, and material account notices should use the approved status and contact channels.
Related policies and customer questions
The Fair Usage Policy, Acceptable Use Policy, Privacy Policy, approved order details, and current written account notices form part of the service expectations. Questions or disputes should be submitted through the verified service-request channel so TechGeeks can review the account and respond.