Information collected
TechGeeks collects only information reasonably needed to review serviceability, install and support service, administer an account, verify payment, protect the network, and meet applicable obligations.
- Name, mobile number, email address, and reply details.
- Service address, landmark, map pin, and coverage information.
- Requested plan, installation details, equipment records, and expected use.
- Support symptoms, device details, relevant transaction references, and attachments a customer chooses to provide.
- Basic site-use information only when the visitor allows optional analytics.
Purpose and use
Information is used to respond to requests, assess coverage, provide and maintain service, administer billing and payments, manage TechGeeks-owned equipment, prevent abuse and fraud, protect customers and the network, resolve disputes, and comply with legal or regulatory requirements. Information is not sold.
Sharing and service providers
Information may be shared with authorized personnel and approved providers only when needed for hosting, communications, payment handling, installation, support, security, analytics consented to by the visitor, or legal compliance. Providers are expected to use the information only for the assigned purpose and protect it appropriately.
Retention and security
Records are retained only as long as reasonably needed for the request, active service, equipment accountability, dispute handling, security, accounting, or applicable requirements. Retention may differ by record type. TechGeeks uses access controls, protected transmission where appropriate, backups, logging, and deletion procedures to reduce unauthorized access, alteration, loss, or disclosure.
Your privacy rights
Subject to verification and applicable Philippine law, individuals may ask to be informed about processing, access their information, object to certain processing, correct inaccurate information, request erasure or blocking where applicable, obtain data portability where applicable, seek damages, or file a complaint with the National Privacy Commission. Identity and authority must be verified before account information is disclosed or changed.
Cookies and optional analytics
The site uses essential browser storage for requested settings and security. Optional Google Analytics is not loaded until a visitor selects Allow analytics. If allowed, TechGeeks measures page use and selected site actions to improve navigation and service information. Form-field values, payment references, messages, names, addresses, and contact details are not intentionally sent as analytics events.
A visitor may choose Essential only or reopen Privacy choices in the footer. Google may process analytics data as a service provider under its own terms and controls.
Privacy requests and policy changes
Privacy questions, verified rights requests, or concerns may be submitted through the contact page or service-request channel. TechGeeks will review the request, confirm identity where needed, and respond according to applicable requirements. Material changes will be dated and published on this page.