Frequently asked questions
Clear answers before service starts.
Review the common coverage, installation, performance, billing, and support questions before sending a request.
Does a listed barangay guarantee service?
No. Listed areas are open for checks, but the exact property still needs a feasibility review for signal or cable path, mounting, power, infrastructure, and access.
Which plans are open for availability checks?
RDJL Residential 50, Residential 75, Residential 100, and Business Essentials 200 are open for checks. Every request still requires an exact-location feasibility and installation review.
What information is needed for a coverage check?
Send the barangay, purok or sitio, nearest landmark, exact address, Google Maps pin when available, plan interest, and best contact number.
What does the setup fee cover?
The final order summary should state the installation work, standard equipment, mounting or cabling assumptions, and any site-specific charges before scheduling. This must be confirmed for each order.
Are advertised speeds guaranteed over WiFi?
No. Actual performance can vary with location, network conditions, WiFi placement, device capability, interference, active users, and busy-hour demand.
How do I report an outage or slow service?
Check the network-status page first, then send a support request with the exact location, start time, router lights, affected devices, and whether one customer or a wider area is affected.
How should payment problems be reported?
Keep the amount, date and time, payment method, subscriber name, and transaction reference. Send them only through the official billing workflow and never post payment proof publicly.
Can service be moved to another property?
Relocation requires a new feasibility review. Existing equipment, account standing, installation requirements, and any relocation charge must be confirmed before work is scheduled.
Is there a data limit or minimum contract term?
There is no fixed monthly data cap and no minimum service term. Service remains subject to the Fair Usage Policy and the published Service Terms.
Who owns the router and installed equipment?
The standard router and service equipment are included for use with the service and remain TechGeeks property. They must be returned after cancellation or a disclosed non-return or replacement fee will be charged.
Does the service include a public IP address?
No. All plans use carrier-grade NAT, or CGNAT. Direct inbound IPv4 connections and conventional port forwarding are not available unless TechGeeks introduces a separately approved service.
Still need a location-specific answer?
Send the exact address and question through the service desk.